By default, Intel SSU will take you to the "Summary View". Click on the menu where it says "Summary" to change to "Detailed View".Ĭlick on "Next", save the report and attach it to your response. Open the application and select "Everything" click on "Scan" to see the system and device information. Have you reported this issue to your system manufacturer?Īlso please download and install the Intel System Support Utility (Intel SSU):.Have you tried using the drivers provided by Dell?.Since now the maximum resolution available is lower than the one specified on our website, please share with us the following information: Please take into consideration that we cannot ensure the proper functioning of the components of the system if they are being used out of specifications, our recommendation is to contact your system manufacturer and check if they have made any restrictions or modifications to your system in order to support higher resolutions than the ones specified in our webpage. Thank you for posting on the Intel communities. So I want to know why the resolution is now restricted for the first notebook and not for the second notebook if the specifications state the same maximum resolution.
But currently I can use the maximum resolution of the external display (5120x2160).
The offical specification states here also a support of 4096 x 2304. But I used the stated configuration more than a year with the full resolution 5120x2160.Īdditionally I have a business notebook Intel(R) Core(TM) i5-10310U CPU. I'm aware that the official specification of the i9-9980HK CPU states only a support of 4096 x 2304. Starting from the mentioned driver version the maximum available resolution is only 3840x2160. Up to the Intel UHD 630 driver version 27.20.100.9664 it was possible to to use this maximum resolution on the external display via the Thunderbold 3 port. I use also an external display (LG 34WK95U) which supports a maximum resolution of 5120x2160
DELL with Intel(R) Core(TM) i9-9980HK CPU
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